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I've had Dish for several years now and love it.
Switched to cable about six months ago because of a good deal and canceled it in two days.
The best feature for me is the guide: very easy to use, easy to search, plus there is an option to have the TV pivture in the upper-right so you can browse around during commericals and not miss the show.
I bought the DVR a year ago and can't live without it. It just enhanced an already great experience.
And, yes, customer service is great.
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