I'm bumping this thread to bitch about Telstra.
I rang them today.. spent 30-45 minutes on the phone w/ the chick to get my phone cancelled at my current place, connected at my new place (moving to a new area, means new exchange/new number), and dropping my plan down to their "budget" plan ($18.50.. bullshit!).
An hour later I rang my new ADSL provider (WestNet) to see if I could get ADSL connected in advance so I didn't have to wait for a connection. They tell me to ring Telstra back and see if I can get the connection time moved up.
I ring Telstra back.. they have no record of my application.. absolutely none... they could give me the number I had reserved (or was allocated, whatever) before. So it seems the first time my application didn't actually go onto the system.. fucking stupid! Another 30-45 mins later I'm set up (again) and the lady has made sure the application went on the system.
What a pain.
Changing over Gas/Elec was a pain too.. don't get me started on them... still not as bad as Telstra.
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