Originally Posted by MrFlux

I work in an ISP call centre, and believe me it's hard putting up with the shit that gets directed at you because they had to wait on hold or their problem hasn't been fixed yet etc.

The worst part is our fucking voice recognition system that callers get which sends them to Faults, where I work, when they want to cancel or change their plan which is handled by another department, so they have to wait on hold 10minutes only to be told they're going to be transferred, which takes another few minutes.

And then the customers take it out on you.