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The hate of call centres is obvious, from those that use them to those that work inside them. But when it comes down to it, it must be remarked what the hell would we do without them. They are one of those necessary evils in my opinion.
But they could do better and get ride of the talking machines and employ real people that actually talk to you in a nice way.
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"The only way to discover the limits of the possible is to go beyond them into the impossible." - Arthur C. Clarke
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