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Originally Posted by crazybill5280
I work in a call center for an extended warranty company. We advertise the fact that we don't have any automated answering systems, and on average you get to speak to a live human within 15 seconds (usually it is within 5 seconds, but it could be a minute or two if we are really backed up.) I have customers tell me all the time how surprised they are that they got through to a real person right away.
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I like getting through to a real person that speaks my NATIVE LANGUAGE! Of course for me that's English (and some may call it Amuuurrrican) but when you talk to someone who's native language is Hindu when you are trying to get some support for your satelite TV service...uuuuugh.
Kudos to you crazybill for answering without an automated answering service!