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i did a tech support job for awhile before, and phrase that rings the most truth is, act like an ass get treated like one. when people called in and screamed, the call was over, you would look for away out sad but true of most call centers. but, someone calls in and explains there issue without telling me how much they hate me is alot easier to deal with and i would be more than happy to help them. not fair i agree, as all customers should get the same service, but its a fact of life that someone is going to want to help a customer who is nice to them instead of the raving loon.
if you want to yell, ask for a supervisor, they get paid more and should probably hear it first if you have a beef.
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