|
Customer service is a very large part of what helps me decide which comapnies I do business with. If I call and I've gotta go through 10 minutes of automated voices and bad 'on-hold' music that's one strike against the company - if the person I speak to isn't polite and/or can't help me then 9 times out of 10 I'll cancel my service on the spot.
I was on the line with Verizon Wireless tech support for about 3 hours - I was being over charged by hundreds of dollars for text messages I wasn't even recieving, I had 4 different phones of the same model because they were all defective and my service was in and out...I asked the service agent how continuing the service could be to my advantage in any way - she had nothing to say and I asked her to cancel my service.
I haven't gone back to Verizon since.
__________________
"Porn is a zoo of exotic animals that becomes boring upon ownership." -Nersesian
|