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Cellular contracts are pretty much airtight unless they did something themselves which breaches it... which they don't realyl do... ever. I work for one of the companies we're all talking about, but not the one in question. If you complain long and loud enough, you MAY find a person who is willing to cancel it for you- you DO seem to have a legitimate complaint about it. What you should NOT do is lie. They keep records of the calls you make to their customer service, and if you said one thing in the past, they may know it if you say something else now.
Sidenote: Nextel is a bunch of bitches anyway. Good luck on that.
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