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Cell phone companies all suck! I don't know how you can get out of a contract, but I would do as others have said and complain again and again, and when one person can't help me, I'd complain to their supervisor, and his supervisor and so on. Keep a written record of all calls dropped, when, and where, as well as where you recieve no service, plus a record of who you complained to and when. All of that is proof that they're failing to provide you with the service you're paying for, and will hold up in the court of law if things go that far.
As far as the dead guy's bill goes, whoever inherites the estate also inherites the debt. So the family of the dead guy is forced to pay off his bills by selling his estate. It's horribly wrong practices on the part of the phone company though, and I would complain and fight it out with them until they allowed a cancelation without any charges.
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"People say I'm strange, does that make me a stranger?"
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