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As someone cursed with selling cell phones, I know that up here the concept is more the company's interpretation of "defective service". Meaning, you may not be able to make a call, but if the company says you should be able to, you better keep paying those bills.
I can't speak for other companies, but I gotta say I've never worked in an industry where a company could give less of a sh*t about its customers.
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"Whoever you are, go out into the evening,
leaving your room, of which you know each bit;
your house is the last before the infinite,
whoever you are."
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