Quote:
Originally posted by slimpiggy
great point
what's a service tag?
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A service tag is a small number that is listed on your computer somewhere. All Dells made in the past few years at least come with a sticker that has a barcode and the service tag on it. You can simply go to the Dell website and enter that code and it will give you the exact support and files you need for your specific machine. I second the notion that it's most likely software, but I wouldn't rule out hardware. Go check out the Dell support site. If you can't get it worked out, write or call Dell support, and they can help you out. It is, after all, their job.