Key

i hate it when people confuse opinion with fact. "their products are utter shit" is an opinion, not a fact.

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Everyone I know with a Compaq (with the exception of a machine or two) has had it shit out in some manner or another. Mark my words, if you get a Compaq, you will have problems whether it's within a month when the thing's still under warranty, or a year or two down the road after it's up. Those machines are cheaper for a reason, and you get what you pay for

i've used compaqs for the last 4 years through heavy use at college, and couldn't be happier with my experience. if you want to base it off testimonials, there are entire forums with countless testimonials.

i highly agree that compaq's customer service is incredibly weak, probably the biggest flaw in their business model. however, they do make up for it in certain ways.

if there's a problem within 1 month there's no risk, FedEx comes by and picks up your laptop. You don't pay shipping fees, restocking, etc. Find a dead pixel? Not happy with it? Send it back.

If you're still under warranty they're quite accomodating. When my HDD started to make buzzing noises, I called in and they FedEx'ed me a new hard drive next-day mail with no questions asked. I haven't experienced non-warranty support, but I expect it to be quite a painful process (as with any vendor where you don't have a warranty in place).