have you run scans with ad-aware, spybot, and anti-virus (using most recent definitions)?
the last time i saw something like this, the woman's computer was infected with a master boot virus. it corrupted her anti-virus (norton) rendering it unable to get the latest defs. when it ran live update, it returned an error then stopped the download. when scanning, it returned 0 results.
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aaarrrrrgggghhhh!!!!
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