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I ordered one one for a guest tonight and the bartender replied, "Kool-Aid, eh?"
I don't think that you are going to win. Lock onto an aspect of the wine and refer them to another product.
Ex. "I'm afraid that we don't carry Montivina White Zinfandel, but if you are looking for something sweet - May I recomend . . . "
It's shakey ground to question the quality of a guest's selsections. Play on positive notes.
Good luck resturant industry comrade.
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