Not that this excuses it in any way, but has there ever been a modern war where this hasn't happened? It seems to me like an inevitable consequence of the mental state that soldiers are required to have. You strip away someone's normal sensibilities to the point that they think the other person is death-deserving scum, and then expect that idea to go away as soon as they raise a white flag. Its not hard to guess that many people would have trouble with the transition.
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