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I like OpenOffice for the most part. Some things are easier to do than in Office, some things are harder to do than in Office. For some reason I have never been able to get an envelope to print properly in OpenOffice.
Also, if you need tech support and want someone to complain to then just spend the 80 dollars on StarOffice, which is Sun Microsystems version of it. It is cheaper than Microsoft Works and you still get more functionality.
As far as the email suite, in addition to Mozilla (which is my favorite) there are other free or lower cost alternatives to Outlook that work just as well, without as many security problems.
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