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Dell will support the operating system installed when you got the computer. Call them back and get someone who knows what they are talking about. You just got some retard who doesn't know what they are doing. If you installed a new operating system then your tough out of luck. I have never had a problem with Dell other than waiting a long ass time. When you call I would complain until you get service. They HAVE to support your OS if it came with the pc. It is in your service agreement.
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If something seems too good to be true, then it probably is....
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