toshiba laptop - Tilted Forum Project Discussion Community

high_way · 02-26-2005, 10:02 PM

hey guys i have a toshiba 2410 series laptop and have just tried running the recovery cd on it so that i can clean it up and get a new os. the problem is that when i run it an error comes up saying that this is not the laptop that this recovery cd is made for. im wondering if you guys would know a way to change the product id of my laptop in bios or dos or if there is anything else i should do (short of my laptop exiting my life via the closest window).

could it be that they supplied me with the wrong recovery cd when i purchased it?

any help would be appreciated

ps i live in australia if that helps/fucks me royally up the ass.

cheers

maestroxl · 02-26-2005, 10:32 PM

You might try searching their Web site to see if you can download the correct software. It's possible they just have it available in a big zip file.

cyrnel · 02-26-2005, 11:29 PM

That isn't unusual. Too many part numbers at the packaging houses where the notebooks arrive from ODM's. My HP Pavilion (CompaL manufactured) had the wrong CD pack. Not that I wanted XP Home, but it was good to have the matching pack for resale. Call Toshiba & they may well swap you CD.

userasdf1234 · 02-27-2005, 12:49 AM

Your best bet is to contact technical support. Also did the computer come with any type of waranty that will protect you from being screwed over? By screwed over i mean, toshiba not giving a damn.

tritium · 02-27-2005, 07:07 AM

Best of luck, high_way. I had a Toshiba laptop for exaclty 366 days when a pice of on board SDRAM fried. One second I was checking email, then a bluescreen memory dump, a reboot and a POST MEM error. Couldn't get it to do ANYTHING even after removing my aftermarket mem ... no knoppix... nadda. Cracked the case open after much research only to find that the 256MB of factory memory was tightly integrated into the motherboard.

Guess whose overseas, barely-English-speaking tech support department refused to help troubleshoot over the phone and wanted $250 just to listen to me talk at the system?

Yeah... I'm using a Dell now... and Yes, I'm still bitter.

FloydianOne · 03-10-2005, 03:27 PM

Quote:

Originally Posted by tritium

Guess whose overseas, barely-English-speaking tech support department refused to help troubleshoot over the phone and wanted $250 just to listen to me talk at the system?

Yeah... I'm using a Dell now... and Yes, I'm still bitter.

Hahaha thats hilarious, but of course outsourcing is a wonderful idea

... is dell any better though... tech support wise that is?

02-26-2005, 10:02 PM	#1 (permalink)
high_way Addict Location: Australia	toshiba laptop hey guys i have a toshiba 2410 series laptop and have just tried running the recovery cd on it so that i can clean it up and get a new os. the problem is that when i run it an error comes up saying that this is not the laptop that this recovery cd is made for. im wondering if you guys would know a way to change the product id of my laptop in bios or dos or if there is anything else i should do (short of my laptop exiting my life via the closest window). could it be that they supplied me with the wrong recovery cd when i purchased it? any help would be appreciated ps i live in australia if that helps/fucks me royally up the ass. cheers __________________ A stranger is just a friend you havent met yet. Impostor of the imposturous

02-26-2005, 10:32 PM	#2 (permalink)
maestroxl buck fush Location: Tucson, AZ	You might try searching their Web site to see if you can download the correct software. It's possible they just have it available in a big zip file. __________________ be the change you want

02-27-2005, 07:07 AM	#5 (permalink)
tritium Professor of Drinkology	Best of luck, high_way. I had a Toshiba laptop for exaclty 366 days when a pice of on board SDRAM fried. One second I was checking email, then a bluescreen memory dump, a reboot and a POST MEM error. Couldn't get it to do ANYTHING even after removing my aftermarket mem ... no knoppix... nadda. Cracked the case open after much research only to find that the 256MB of factory memory was tightly integrated into the motherboard. Guess whose overseas, barely-English-speaking tech support department refused to help troubleshoot over the phone and wanted $250 just to listen to me talk at the system? Yeah... I'm using a Dell now... and Yes, I'm still bitter. __________________ Blah.

02-26-2005, 11:29 PM	#3 (permalink)
cyrnel Adequate Location: In my angry-dome.	That isn't unusual. Too many part numbers at the packaging houses where the notebooks arrive from ODM's. My HP Pavilion (CompaL manufactured) had the wrong CD pack. Not that I wanted XP Home, but it was good to have the matching pack for resale. Call Toshiba & they may well swap you CD.

02-27-2005, 12:49 AM	#4 (permalink)
userasdf1234 Tilted	Your best bet is to contact technical support. Also did the computer come with any type of waranty that will protect you from being screwed over? By screwed over i mean, toshiba not giving a damn.