Buying DVDs online - Tilted Forum Project Discussion Community

fallsauce · 02-14-2005, 01:04 PM

If a DVD you bought online is damaged/scratched, how do you/can you return it? Especially if you live overseas?

Also, is it possible to pay for an exchange through a different store than the one you bought the DVD from?

Just wondering if it's a good idea to buy stuff from (most likely) Amazon because they don't sell it here. Incidentally, for those of you who's bought DVDs from Amazon, what's their ratio for scratched/unscratched discs?

skinnymofo · 02-14-2005, 02:10 PM

are you buying used stuff?
ive bought new cds from them in perfect condition

StanT · 02-14-2005, 02:21 PM

I buy cds and dvds from Amazon all the time. Never had a bad disk.

teflonian · 02-14-2005, 03:30 PM

Never ever had a scratched cd or dvd from an online (or brick and mortar for that matter) store, and I have bought many a cd and dvd.

However, I don't buy used cds or dvds for that very reason.

fallsauce · 02-14-2005, 05:53 PM

Ok, that's reasurring to hear.

I've got one DVD where the disk wouldn't read, but I think it might be that the employees weren't handling it all that carefully.
But I'm paranoid about stuff like this anyway.

But let's just say that it was a bad disc, do I send it back for an exchange? And what about 2nd hand stuff, is there a 30 day money back guarantee or something?

Catmandu · 02-18-2005, 01:30 PM

I have bought over 150 discs from deepdiscountdvd and lasersedge. I've returned 3 or 4. There have been exactly zero problems with any of the transactions. I have also dealt with 3 replacements via the originating studio, for Back To The Future, the Universal Monsters Collection, and Kiss Me Kate. Again, no problems. I work for a retailer who thinks service is job 1, so it's nice to see other companies act that way, too.

Val_1 · 02-18-2005, 11:22 PM

I've bought plenty of DVDs online, never had any real issues. I usually get them from DVD Empire. They have a return label inside the package for easy returns. But, like I said, I've never had to use them. There should be info on their web page about returns. Now, if it's a relatively popular disc, there is always the alternative of just taking it to Wal Mart and doing an exchange and saying you lost the reciept (don't tell anyone I said that, though).

wolf · 03-09-2005, 01:19 PM

I buy from Glacier Bay DVD on ebay, great prices, and great return policy.

02-14-2005, 01:04 PM	#1 (permalink)
fallsauce Insane	Buying DVDs online If a DVD you bought online is damaged/scratched, how do you/can you return it? Especially if you live overseas? Also, is it possible to pay for an exchange through a different store than the one you bought the DVD from? Just wondering if it's a good idea to buy stuff from (most likely) Amazon because they don't sell it here. Incidentally, for those of you who's bought DVDs from Amazon, what's their ratio for scratched/unscratched discs? __________________ "Hey little kitty with your tail dragging on the floor You could have a following in every town that you go" Electric Six - I Invented The Night

02-14-2005, 05:53 PM	#5 (permalink)
fallsauce Insane	Ok, that's reasurring to hear. I've got one DVD where the disk wouldn't read, but I think it might be that the employees weren't handling it all that carefully. But I'm paranoid about stuff like this anyway. But let's just say that it was a bad disc, do I send it back for an exchange? And what about 2nd hand stuff, is there a 30 day money back guarantee or something? __________________ "Hey little kitty with your tail dragging on the floor You could have a following in every town that you go" Electric Six - I Invented The Night Last edited by fallsauce; 02-14-2005 at 05:56 PM..

02-18-2005, 11:22 PM	#7 (permalink)
Val_1 Addict Location: In a State of Denial	I've bought plenty of DVDs online, never had any real issues. I usually get them from DVD Empire. They have a return label inside the package for easy returns. But, like I said, I've never had to use them. There should be info on their web page about returns. Now, if it's a relatively popular disc, there is always the alternative of just taking it to Wal Mart and doing an exchange and saying you lost the reciept (don't tell anyone I said that, though). __________________ I feel sorry for people who don't drink. When they wake up in the morning, that's as good as they're going to feel all day. -Frank Sinatra

03-09-2005, 01:19 PM	#8 (permalink)
wolf Ravenous Location: Right Behind You	I buy from Glacier Bay DVD on ebay, great prices, and great return policy. __________________ Thousands of years ago, cats were worshipped as Gods. Cats have never forgotten this.

02-14-2005, 02:10 PM	#2 (permalink)
skinnymofo Addict ed to smack Location: Seattle	are you buying used stuff? ive bought new cds from them in perfect condition

02-14-2005, 02:21 PM	#3 (permalink)
StanT © Location: Colorado	I buy cds and dvds from Amazon all the time. Never had a bad disk.

02-14-2005, 03:30 PM	#4 (permalink)
teflonian Appreciative Location: Paradise	Never ever had a scratched cd or dvd from an online (or brick and mortar for that matter) store, and I have bought many a cd and dvd. However, I don't buy used cds or dvds for that very reason.

02-18-2005, 01:30 PM	#6 (permalink)
Catmandu Insane Location: Seattle	I have bought over 150 discs from deepdiscountdvd and lasersedge. I've returned 3 or 4. There have been exactly zero problems with any of the transactions. I have also dealt with 3 replacements via the originating studio, for Back To The Future, the Universal Monsters Collection, and Kiss Me Kate. Again, no problems. I work for a retailer who thinks service is job 1, so it's nice to see other companies act that way, too.