Video Capture Problem
 

Hi, I was hoping I might get some help from someone more knowledgeable.

Windows XP Service Pack 2 with a 3.2 GHz Intel processor and a gig of memory.

I have an Avermedia video capture card installed, and I run a video cable from an old VHS into it. In the past, everything has worked fine.

Some time ago, I installed a new hard drive. No problems were encountered with anything afterward, but today was the first time I've tried to capture a video. When I open my video capture program (Ulead Video Studio 8), the video and audio play in the preview window, but when I hit "capture video," it give me the message "Cannot capture video." It WILL capture still images.

I uninstalled and reinstalled both Video Studio and the AverMedia card. No dice.

I tried using Windows Movie Maker. It crashes when I open it.

Any gurus out there?

What kind of hard drive? Internal? External? SATA? IDE?

I think the key might lie in WMM crashing. You've reinstalled UVS 8 and the AverMedia drivers, and that doesn't work. Does WMM tell you anything when it crashes?

Try this for a chance:

1) Open control panel
2) Goto Administrative Tools
3) Goto Event Viewer
4) Doubleclick the System view

You should see a list of System-related information popups (white bubbles), warnings (yellow triangles with exclamation points) and errors (red circles with the white X). It should already be organized by date with either the most recent at the top/bottom, if not, click it and it will organize it.

Now, open up WMM and let it crash.

Refresh the event viewer and see if it tells you anything.

Check the application events, too.

Did you move Windows' temp space to the new drive?

Did you tell VS where to save it's temp files after adding the new drive, in case the old path is gone or out of space? I know you uninstalled it, but it probably still has the old settings via registry entries.

Internal SATA. When I did as you said, I did not get a new error. A couple of older errors were in the list, around the time I had my problems. They said:

The following boot-start or system-start driver(s) failed to load:
PQIMount
viaagp1

I have an error reporter with another program that pops up when WMM crashes. It said the following:


moviemk.exe caused EXCEPTION_ACCESS_VIOLATION in module qedit.dll at 0x60cbb2af

Thanks!

Do you have IE7?

Google reveals that uninstalling IE7 'just worked' for people with this issue. QEDIT.dll is apparently related to directX, which would seem to point out why your other software does not capture and WMM won't even load.

It sounds lame, but uninstalling IE7 fixes a number of problems. A friend couldn't load Counter-Strike until we uninstalled IE7.

I uninstalled IE7 and rebooted. VS still behaved the same--I had audio and video, but it wouldn't capture either.

WMM didn't crash, but it wouldn't capture anything, either. It gave me these two separate error messages, both at the same time in different "boxes". I was not using any other video device.

"The device is not responding. Close any other application that is using the device and try capturing again."

"The video device cannot be used at this time because there has been an error when starting the device."

Cyrnel's answer was a little over my head. The VS software has a configuration item called "change capture plug-in," but changing it didn't help.
When I looked for errors under applications, the only error I saw was "ccEvtMgr : Failed to create the COM Module!"

When you get that error, check the system log in event viewer and see if you find anything.

ccEvtMgr = Symantec Event Manager
PQImount = Norton Ghost manager I think

A result of a symantec update? Possibly. Try disabling Norton/Symantec related services, reboot, and see if it works then.

Just make sure you remember which services you turned off.