Why do I always get the polar opposite of this girl when I'm dealing with retail or FF?

Or at least it seems like that.

Cliffnotes in advance - Dude is blogging a rejection a day for 100 days. On the 3rd day he decides to go into Krispy Kreme and ask them for donuts in the shape and color of the Olympic symbol, sure they'll tell him to get lost. Except he gets "Jackie", the awesome fast food worker. She goes to a ton of time and effort to actually do it, then doesn't charge him for it.


Sweet Krispy Kreme worker surprises man on quest for rejection | The Sideshow - Yahoo! News




A man's quest to overcome his fear of rejection by making at least one crazy request a day for 100 days was throttled last week when a Krispy Kreme employee accepted his order for five doughnuts linked together in the colors and shape of the Olympic symbol.

"It's only my third day and I have already failed," Jia Jiang wrote on his 100 Days of Rejection Therapy blog. "But I did so with such amazement and happiness."

When the 31-year-old approached the register to make his "specialized" doughnut order, Jackie, a shift leader at an Austin, Texas, Krispy Kreme, asked him when he would need it.

"In the next 15 minutes," Jiang replied.

"I was honestly just hoping for a no and go home," Jiang told Yahoo News in an interview on Monday.

(Krispy Kreme)

Instead, Jackie spent several minutes using the back of some receipt paper to diagram the unusual order.

"Let me see what I can do," she said.

Fifteen minutes later, she emerged with a Krispy Kreme box with the glazed Olympic ring arrangement inside—and, astonishingly, did not charge Jiang for it.

"Wow, Jackie, I'm a fan," Jiang told her on behalf of everyone in America.

"I was overwhelmed, I couldn't believe it," Jiang said. "I went home and tweeted to Krispy Kreme and blogged about it. I wanted the world to know about what she did."

A campaign to get Jackie a raise and promotion was quickly launched in the YouTube comments section underneath Jiang's video.

"Jackie is awesome," more than one viewer wrote. "The world needs more people like her."

"Yo if Krispy Kreme doesn't promote her to CEO I'm boycotting!" wrote another. "And I love doughnuts."

Jackie did not immediately return a call from Yahoo News seeking comment.

Jiang, who launched a Facebook page called "Give Jackie at Krispy Kreme a Raise," said he returned to the Krispy Kreme chain on Sunday to thank Jackie for going above and beyond the call of doughnut duty.

 

That's a really cool story. I've always tried hard to help customers when I've been in those kinds of jobs. It's really important to me, and it's way more pleasant than saying no.

My first retail job was with a company that had an acronym to work by that they emphasized everywhere: PACE, or Please All Customers Everyday. When I worked there, I worked as a deli clerk. Now, the store is a large retailer that sells a variety of things (grocery, hardware, home, apparel, etc), and the store I worked at was easily the size of a football field (or two). Their motto is one-stop shopping and they mean it. So what does PACE mean? Well, it meant that if I had a customer come up to the service deli and ask where the pet shampoo was, I was expected to drop everything and walk the person over to the pet shampoo. If we were slammed, I could call a manager to do it for me, but typically, the correct response was walking them to the item in question. If someone wanted to buy three nails at the service deli register, I had to do that (that actually happened).

The emphasis on good customer service at the store I worked at was a point of pride for our managers, and it's one I've carried with me to other jobs. I had a guy one Christmas, while working at another large retailer (the one with red shirts and khakis), who was absolutely flummoxed as to what hair dryer to get his wife. The other associates in H&B made themselves scarce as soon as they saw this guy struggling with what hair dryer to purchase, despite the fact that we were supposed to greet the customer if they were in our aisle and ask how we could help them. I did as I was supposed to and did my best to answer questions the guy had about hair dryers. I probably spent about fifteen minutes helping the guy pick out a hair dryer. He was so happy when he left and thanked me for my help. The other associates all swarmed over as soon as he was gone, amazed at my customer service feat. What feat? Just doing my job. But you know what? I still remember helping that guy, and probably always will, because his reaction made it totally worth it for the fifteen minutes of my time.

I can guarantee Jackie will never forget the Olympic Rings doughnut!

 

Maybe because there are too many cynics and those that think that one doesn't need to to their job with excellence.

We want great customer service but we don't want to provide it ourselves.

We live in ironic times my friend, ironic times.

How to Live Without Irony - NYTimes.com

 

Or hypocritical times, depending on your viewpoint.

 

that too!